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We are seeking a Director, Forward Deployed Engineering to own the technical strategy, integration architecture, and deployment execution that enables Hippocratic AI to launch voice-forward AI agents in life sciences

This is one of the most technically creative roles in the company - defining how agentic AI connects to customers requirements, and to the technical infrastructure within complex and security-conscious pharma, biotech, and medtech IT environments

You will translate customer needs into Hippocratic agent technical specs and iterate with both the customer and the internal tech team on developing AI agents

You will design the integration of Hippocratic agents with pharma customer CRM ecosystems, data lakes, and API architectures, working within their data governance frameworks and IT approval processes

You will own the agent script development, integration architecture, technical approval playbooks, and deployment operations that translate signed enterprise contracts into live, production-grade implementations

You will grow and develop a talent-dense team of Forward Deployed Engineers

Customer-Facing Technical Leadership

Serve as the company’s senior technical voice in customer-facing engagements — participating in enterprise sales cycles, technical workshops, and architecture reviews with pharma IT, security, and data teams

Support Sales during RFP and RFI processes by providing accurate, compelling technical responses that demonstrate the platform’s integration maturity and deployment readiness

Lead technical discovery sessions with customer IT teams during the sales process — assessing integration requirements, identifying technical risks, defining deployment scope, and building the technical implementation plan that accompanies the commercial proposal
Customer AI Agent Development
Drive the translation of customer use case requirements into technical specs for AI agent development, from discovery through to UAT

Develop best practices

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role The Product Forward Deployed Engineering (FDE) team is Salesforce's zero-to-one engine for new agentic product innovation. We embed directly with our most strategic customers to validate emerging AI capabilities, harden the platform under real-world conditions, and transform every field insight into repeatable patterns that shape the product roadmap. We are looking for a Senior Director, Forward Deployed Engineering to lead our Agentforce Supply Chain organization. This is a senior technical leadership role at the intersection of AI, enterprise supply chain, and product development. You'll embed expert engineering talent with strategic customers to own and evolve the agentic workflow infrastructure powering Agentforce Supply Chain — purpose-built for complex, multi-party manufacturing environments. In doing so, you'll incubate emerging capabilities, validate pre-GA and early GA features, and generate the product signal that drives roadmap priorities — ensuring what we learn in the field directly shapes what gets built next. Your Impact Leadership & Team Management Lead a High-Performing Team: Recruit, mentor, and develop a global team of Produ