Senior AI QA Engineer - Truist Bank - Charlotte, NC
Truist Bank
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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
• **This position is 5 days a week in the Charlotte Office***
The Senior AI QA Engineer owns the quality validation of AI-enabled applications, agent workflows, and non-deterministic outputs in production-style enterprise environments.
This role combines the rigor of senior software quality engineering with the specialized evaluation discipline required for AI systems where correctness, completeness, hallucination risk, bias, safety, and reliability must all be measured explicitly.
This is a hands-on role focused on testing AI-powered products, agent-integrated workflows, prompt-driven solutions, and enterprise automations. The engineer designs and executes quality strategies spanning functional testing, regression testing, API validation, UI verification, output scoring, hallucination detection, evaluation dataset design, drift monitoring, and deployment gate readiness for agentic systems.
The role operates within the Forge model: production-first, governance-aware, and evidence-driven. Daily work includes defining test approaches for AI workflows, building automated test assets, validating prompts and outputs, running scenario-based and adversarial checks, partnering with engineering to remediate defects, and ensuring AI-enabl